A New Role For Beverly Fletcher

Rodney Libraries Manager and eLGAR Board member Beverly Fletcher has been appointed to the role of Senior Strategic Advisor - Partnering at Rodney District Council.

Beverly has been with Rodney District Council since 2000, when she joined as Manager of Libraries. For the past year, she has been on secondment to the role of Senior Strategic Advisor – Partnering and now she has taken up this position permanently.

In this role, Beverly will initiate, build and maintain RDC’s strategic relationships with public and private sector agencies and organisations. A key part of her position is to lead the Council’s understanding about the benefits of partnering. In this capacity, she will work right across the organisation to identify new partnering opportunities to help us achieve the best long-term outcomes for our district and region.

From the beginning of the Smarter Systems Project Beverly presented strong leadership and commitment for Rodney Libraries to the eLGAR collaboration. The Board and Programme Office would like to thank her for her contribution and dedication to libraries and wish her well for the future.

Vicki Clarke (Acting Libraries Manager) and Kris Wehipeihana (Rodney Libraries representative on the eLGAR Board) will carry on in their seconded roles until a new Libraries Manager is appointed.

eLGAR Strategy - progressing the next steps

Remember the eLGAR Customer Strategy published in November 2007? It was adopted by the Board as the eLGAR Strategy in recognition of the commitment made to benchmark all streams of work undertaken by libraries against a customer-centric strategy.

Since November the eLGAR Strategy has been progressed in a series of sessions by the Board, eLLF (the Library Leadership teams) and the original Customer Strategy Project Team examining current local and regional projects and where they align with objectives set out in three time strategic horizons.

Horizon 1: 18 months - Understanding the customer and removing barriers

Horizon 2: 36 months - Building capability

Horizon 3: 48 months - Extending the reach

Idenitifcation and gap analysis is currently underway. Determining alignment to the first objective of the Strategy will be on the agenda for group work at the next eLLF workshop in July. This objective is: "to define and measure the best eLGAR experience and how we are delivering on it". The process of defining the Customer Experience in terms of pivotal touchpoints with the library service was the subject of a workshop held on 29th May.