Showing posts with label filtering. Show all posts
Showing posts with label filtering. Show all posts

Tuesday, June 17, 2008

Communicating with eLGAR Programme Office

We have recently discovered a very serious issue with all email replies inbound to the eLGAR office.
About the 20th of April, prior to leaving for IUG we added the programme office blog address to all our signature files as a means of publicising the blog and getting a wider audience.
The Auckland City network, of which elgar.govt.nz is part, uses a third party spam-filter service. This service has a list of banned words, which includes name of the Google subsidiary which is the largest blog site in the world.
The filter has been deleting all incoming replies to any eLGAR emails because our original message contained the banned word in the signature file.
This has only affected replies to our emails, not incoming "new" emails, so a steady stream of emails have been getting to us, disguising the problem for some time.
Some of you have probably been receiving increasingly exasperated emails from us asking for information you may well have already provided. Unfortunately we will not have received your reply to the follow-ups either so have been in a vicious circle.
We have today removed the offensive word from our email signature, and so do not expect any further issues. If you have a blog address in your email signature, you may have similar issues trying to send email to the aucklandcity or eLGAR domains.
We do apologise for any inconvenience and/or offence caused.